:: How we may help you?

SCOPE

All complaints, disputes and claims other than those in the exclusion list. This will include amongst others, disputes relating to the following :

• Banking/Financial related
• Personal Loans or Personal Financing-i
• Housing Loans or House Financing-i
• Automated Teller Machine (ATM)
• Cash deposit machine
• Credit/Charge Card or Credit/Charge Card-i
• Hire Purchase or Hire Purchase-i
• Savings Account or Savings Account-i
• Current Account or Current Account-i
• Fixed Deposit or
  General/Special/Specific investment account-i
• Remittances
• Electronic Banking
• Internet Banking
• Insurance/Takaful related

In addition, with respect to insurance and takaful related disputes, FMB can help with all disputes between policyholders/certificate holders/claimants and their own or third party insurers/takaful operators.

JURISDICTION

For complaints, disputes or claims involving a financial loss, the amount claimed should not exceed the following :

EXCLUSION

The FMB will not consider complaints, disputes or claims relating to general pricing, product policies or services of the members, credit decisions (approval, rejection and rescheduling of loans), fraud cases (other than for fraud cases involving payment instruments, credit cards, charge cards, ATM cards and cheques for which the limit is not more than RM25,000), cases whic are time barred or more than 6 years and cases that have been or are referrefed to the court and/or for arbitration.

EFFECT

Award or decision of the FMB is binding on the institutions but not the complainant.